Find answers to the Frequently Asked Questions regarding the services we provide here at LiveLife Chalets.
What About Coronavirus?
We are proud that the Swiss response to the crisis has been ranked number one in the world, despite Switzerland initially being quite hard-hit. The measures in place have been practical, sensible and really worked. Lenk is particularly well-placed, being a small, spread-out resort with the biggest cable car seating (not standing crammed together) maximum 10 people and most much smaller than that. You can ski the whole area on chair lifts if you want. And of course, staying in a private chalet is safer than being in a hotel or large apartment building. Here is a link to the policy for the ski area, including details of how you don’t have to share cable cars with anyone outside your group if you prefer. https://lenk-bergbahnen.ch/sommer/schutzkonzept/
What’s Your Payment And Cancellation Policy?
Your booking is secured by a 10% deposit for the accommodation and food. The balance of the booking, and payment for any add-ons, is due four weeks before you arrive. Whilst the deposit is generally non-refundable, if you have to cancel, we will do our best to refund you the balance payment if possible and for any add-ons that have not already been paid to the associated companies. We can also offer discounts for rebooking in later weeks or following years. We would ask that you take travel insurance to protect you and us! See below for specific policy on Coronavirus.
What’s Your Cancellation Policy For Corona Virus?
If the borders or resort is closed or we have to isolate due to Coronavirus, we will refund you 100%. If you cannot attend because you have to self-isolate because of Coronavirus, and your travel insurance will not cover it, we will refund you 95% unless you choose to delay your holiday to another time. We would ask that you take reasonable precautions to protect your health in the two weeks before and when you are travelling to safeguard yourselves, us and our business!
Is The Food Suitable For Me?
Vegan food is, of course, just food, and can be eaten by vegans, vegetarians and meat eaters. It is suitable for many people on other types of restricted diet, especially for religious reasons, eg no pork, and allergies, eg no shellfish, dairy or eggs. It is excellent for anyone with diabetes, high blood pressure or high cholesterol – all of our food is, of course, completely cholesterol free. If you have further restrictions, eg allergies to nuts, gluten intolerance, please just let us know. Your menu is designed around you.
Is The Chalet Suitable For Me If I Want To Eat Meat Or Fish?
The included catering package allows for lunch every day and two evening meals a week in local restaurants if you wish, all of which serve meat and fish. Whilst you may self-cater for the 2 evening meals if you want, for the benefit of guests in subsequent weeks, we ask that you do not prepare or cook any meat or fish in the chalet.
Is The Chalet Ski-In Ski-Out?
Chalet Chez Teddy is not ski-in ski-out. We think it’s better! Its private, secluded location away from the slopes, but overlooking those on the opposite side of the valley is one of its best features. And we provide a private shuttle to and from the slopes every day at the time of your choosing. This offers the ultimate luxury and flexibility, and allows you to explore different ski areas while you are here.
Is The Chalet Suitable For Children?
The location of Chalet Chez Teddy – up many steps with terracing on a steep slope, and with its open stone fireplace, means that it is not so suitable for young children. Also the format of the catering and because it is so small a chalet, means that doing additional, different meals for children can actually be more expensive. Please contact us to discuss before booking for any children younger than 14 years old.
Is The Chalet Suitable For People With Disabilities Or Mobility Issues
Chalet Chez Teddy is NOT wheelchair accessible and is not suitable for anyone with mobility issues or significant visual impairment. The chalet is remote and on a steep hillside, accessible only from a footpath. Please contact us before booking if you have any access concerns.
What’s Your Policy On Dogs?
Chalet Chez Teddy is Rosie’s home. Rosie is a Labrador cross springer – joyful, loving and very friendly. If you are allergic to or afraid of dogs, please let us know and we will ensure that she is kept inside and away from you as much as possible. We also provide board and catering packages for dogs as part of groups visiting. Please contact us to discuss.
Is There Parking At The Chalet?
There is no guest parking at Chalet Chet Teddy and the access road is not suitable for most vehicles in the winter. However there is an underground car park in town where we can meet you on your arrival and transfer you to the chalet in our luxury 4-wheel drive vehicle. See Getting Here for more details. Once you are here you will find you don’t need a car. Lenk is just a 10-15 minute walk, there are bus stops closer than that and we can drive you further afield to activities.
What Are The Check-In And Check-Out Times?
We don’t really have check-in and check out times as we are a small, private chalet. However, we do need time to clean and prepare the chalet between guests on Saturdays, including disinfecting contents and surfaces, to protect against coronavirus. Generally, people leave the chalet by 11 am and arrive after 3 pm. This seems to work for most flights and trains, but if you need different times, just let us know and we will see what we can do.
What Should I Pack?
If you have never skied before, feel free to call us and we can talk through the sorts of things you might need or send you an example packing list. As general points though, we recommend you do wear/bring:
Good outdoor boots for getting to and from the chalet, especially in winter.
Slippers for use inside.
Swimming costume/shorts if you wish to use the spa and swimming pool facilities in town.
Thermos flask and/or water bottle if you want to take drinks from the chalet out on activities.
Rucksack if you are booking packed lunches.
You do not need to bring:
Towels and bedding are, of course, included, including additional towels for activities.
Convertor plugs from Europe to UK; there are UK, Swiss and USB sockets in every room; we also have a European, American and Australian adapter plug available on request.
A speaker, as there is a Sonos soundbar in the living area.
Hairdryer and straighteners are available on request.
Internet enabled TV and DVD player are in your living room, along with a large selection of DVDs.
We have loads of games and puzzles, including playing cards, scrabble, chess and many others.
What’s Your Policy On Smoking?
As with most accommodation, there is no smoking inside the chalet. However, you can smoke on the balcony which is a lovely place to sit and is sheltered and well lit. You can buy cigarettes and tobacco in the train station kiosk which is a 10 minute walk from the chalet.
What’s Your Policy On Marijuana?
You can buy marijuana flower legally in Switzerland, as long as the THC content is below 1%. You can buy it in the train station kiosk which is a 10 minute walk from the chalet. The same policy on smoking outside applies.